FAQs
Frequently Asked Questions – JV London
Welcome to the JV London FAQ — your quick guide to shopping with confidence. Below you’ll find answers to the most common questions about our caps, accessories, orders, shipping, and store policies.
How can I reach customer support?
You can email us at info@jvwear.com or call us on +44 7537 126375 during our support hours.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. All transactions are processed securely in the currency displayed at checkout.
How long does delivery take?
Orders are processed within 2–3 business days and delivered within 6–12 business days depending on your location.
Do you ship internationally?
No, we currently ship to customers in the United Kingdom.
Will I get tracking information?
Absolutely. Once your order has shipped, you’ll receive an email with a tracking link so you can follow your delivery in real time.
Is shipping free?
Yes. We offer free standard shipping on all orders with no minimum spend.
What is your return policy?
You may return or exchange eligible items within 30 days of delivery. Items must be unused, unworn, and returned in their original packaging with all tags attached.
How do I return an item?
Contact us at info@jvwear.com with your order number and reason for return. Once approved, we’ll send you instructions on how to return your item.
Do I pay for return shipping?
Return shipping costs may apply depending on the reason for the return and the customer's location.
Can I exchange for a different size or style?
Yes. Exchanges are accepted within 30 days for a different size, colour, or style, depending on availability.
How long do refunds take?
Refunds are typically processed within 10 business days after we receive and inspect the returned item.
Are there items I cannot return?
Items that are worn, damaged, personalised, or marked as non-returnable cannot be returned.
Is my personal information secure?
Yes. Our website uses secure SSL encryption, and payments are processed through trusted payment providers.